Terms of service

Last Updated: September 2026

Welcome to ZURA HQ. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General Terms

By using the ZURA HQ website, you confirm that you are legally able to enter into a purchase agreement under applicable laws.

We reserve the right to update, modify, or discontinue any part of our website, products, services, or these Terms of Service at any time.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.

However, product colors and appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information, or change product availability without prior notice.

3. Prices and Payments

All product prices displayed on our website are subject to change without prior notice.

We may offer different payment methods, including Cash on Delivery (COD) and other available payment options.

For Cash on Delivery orders, customers may be contacted to confirm their order before dispatch.

4. Orders

When you place an order, you agree to provide accurate and complete information, including:

  • Full Name
  • Phone Number
  • Delivery Address
  • City
  • Any other information required for delivery

We reserve the right to cancel or refuse an order if:

  • Product information or pricing contains an error
  • The product is unavailable
  • Customer information is incomplete or incorrect
  • The order appears suspicious or fraudulent
  • The customer cannot be reached for order confirmation

5. Order Cancellation

Customers may request cancellation before their order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. Please contact us as soon as possible if you want to cancel an order.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated processing time shown on our website.

Delivery times may vary depending on the customer's location, courier services, weather conditions, public holidays, or other circumstances beyond our control.

ZURA HQ is not responsible for delays caused by courier companies or circumstances outside our reasonable control.

7. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

Products may be eligible for return or replacement in cases such as receiving a damaged, defective, incorrect, or incomplete product, subject to our return conditions.

8. Customer Responsibilities

Customers agree not to:

  • Provide false or misleading information
  • Use the website for fraudulent purposes
  • Attempt to interfere with website security
  • Copy or misuse website content without permission
  • Place fraudulent or intentionally misleading orders

9. Intellectual Property

All content on the ZURA HQ website, including logos, images, graphics, text, product descriptions, designs, and other materials, belongs to ZURA HQ or its respective content owners.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, or other service providers.

Your use of these services may also be subject to their respective terms and policies.

11. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, error-free, or uninterrupted.

We may temporarily suspend or restrict access for maintenance, updates, security reasons, or other operational purposes.

12. Limitation of Liability

To the extent permitted by applicable law, ZURA HQ will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including courier delays, website interruptions, technical issues, or events outside our control.

13. Changes to These Terms

ZURA HQ reserves the right to update these Terms of Service when necessary.

Any changes will be posted on this page, and the updated date will be revised accordingly.