Privacy policy

Last Updated: September 2026

At ZURA HQ, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or purchase from our online store.

1. Information We Collect

When you place an order or contact us, we may collect:

  • Full name
  • Phone number
  • Email address
  • Delivery/shipping address
  • Billing information
  • Order details
  • Information you voluntarily provide to customer support

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm your orders
  • Contact you about your order
  • Provide customer support
  • Handle returns, exchanges, and refunds
  • Improve our products and shopping experience
  • Prevent fraudulent or unauthorized transactions

3. Payment Information

Payments may be processed through third-party payment providers. ZURA HQ does not intentionally store complete payment card details on its website. Payment information is handled according to the security and privacy practices of the relevant payment provider.

4. Cash on Delivery

For Cash on Delivery orders, ZURA HQ may use your name, phone number, and delivery address to confirm, process, and deliver your order.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better shopping experience.

6. Sharing Your Information

ZURA HQ does not sell or rent your personal information. We may share necessary information with trusted service providers, including:

  • Courier and delivery companies
  • Payment service providers
  • Website and technology providers
  • Customer-support services

Only information necessary to provide the required service may be shared.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

8. Third-Party Links

Our website may contain links to third-party websites or services. ZURA HQ is not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

9. Your Privacy Rights

Depending on applicable laws, you may have the right to request access to, correction of, or deletion of certain personal information held by us.

10. Children's Privacy

ZURA HQ does not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so appropriate action can be taken.

11. Changes to This Privacy Policy

ZURA HQ may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.