Shipping policy

Last Updated: September 2026

At ZURA HQ, we aim to provide a smooth and reliable delivery experience for all our customers across Pakistan.

1. Shipping Coverage

We currently offer delivery across Pakistan, subject to courier availability in the customer's area.

2. Order Processing

Orders are normally processed and prepared for dispatch after order confirmation.

Processing time may vary depending on product availability, order volume, and other circumstances.

Customers may be contacted by phone to confirm their order before dispatch, especially for Cash on Delivery orders.

3. Delivery Time

Estimated delivery time is generally:

  • Major Cities: 2–5 working days
  • Other Areas: 3–7 working days
  • Remote Areas: Delivery may take additional time depending on courier coverage.

These are estimated delivery times and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, incorrect addresses, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the ordering process or communicated to the customer before dispatch.

Free shipping may be offered on selected products, promotions, or orders as specified on our website.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations.

For COD orders, customers are required to pay the complete order amount to the courier at the time of delivery.

Customers should ensure that someone is available to receive and pay for the parcel.

6. Order Tracking

Where tracking is available, customers may receive a tracking number or delivery information through phone, SMS, WhatsApp, or other available communication methods.

Delivery updates depend on the courier service used for the order.

7. Incorrect Delivery Information

Customers are responsible for providing accurate:

  • Name
  • Phone number
  • Complete address
  • City
  • Postal/area information where required

ZURA HQ is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

8. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, unreachable, or provides incorrect information, the courier may make another attempt or return the parcel to us.

Additional shipping charges may apply if an order needs to be resent.

9. Damaged or Incorrect Parcel

If you receive a parcel that appears damaged, incorrect, defective, or incomplete, please contact ZURA HQ as soon as possible.

Where appropriate, we may request photos or videos of the parcel and product to assist with verification and resolution.

10. Delivery Delays

While we work with courier services to deliver orders on time, some delays may occur due to:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier operational issues
  • Remote-area delivery
  • Incorrect or incomplete address
  • Other circumstances beyond our reasonable control

We appreciate your patience in such situations.